Shipping

Shipping Information

At SoftLab Direct, we are committed to delivering your orders safely and promptly. Our warehouse is based in Lyon, France, allowing us to ship quickly across Europe to all French-speaking countries. Below you will find detailed information on our shipping options, delivery times, and policies.

Shipping Options

Standard Shipping

  • Cost: €4.99 (Free on orders over €75)
  • Delivery Time: 3-5 business days within Europe
  • Tracking: Available

Express Shipping

  • Cost: €14.99
  • Delivery Time: 1-2 business days within Europe
  • Tracking: Available

Next-Day Shipping (Available for France only)

  • Cost: €19.99
  • Delivery Time: Next business day (Orders placed before 2 PM CET)
  • Tracking: Available

Estimated Delivery Times

  • France: 1-2 business days (Standard), Next business day (Next-Day option)
  • Belgium, Switzerland, Luxembourg: 2-4 business days
  • Monaco, Andorra: 2-4 business days
  • Other EU French-speaking regions: 3-5 business days

Please note that delivery times are estimates and may vary based on location and time of year.

Order Processing

Orders are processed within 1 business day. Any orders placed after 2 PM CET or on weekends and holidays will be processed on the next business day.

Customs and Duties

For orders outside the European Union, such as Switzerland, additional customs fees or import taxes may apply. These fees are the responsibility of the customer and will be collected by the local customs authorities.

Tracking Your Order

Once your order has been shipped, you will receive a confirmation email with tracking information. You can use this information to monitor the progress of your shipment.

Shipping Policy

  • Incorrect Addresses: Ensure your shipping address is accurate at checkout. SoftLab Direct is not responsible for orders shipped to incorrect addresses.
  • Failed Deliveries: If delivery fails due to an incorrect address or other issues, the package may be returned to our warehouse. Re-delivery costs may apply.
  • Lost or Stolen Packages: SoftLab Direct is not responsible for lost or stolen packages marked as delivered by the carrier. Please ensure your delivery location is secure.

Customer Support

If you have any questions regarding your order or need assistance with shipping, please reach out to our Customer Support team at support@softlabdirect.com or via our [Contact Us] page.